- Call Us: (+91) 8977030050
- Email Address: contact@skinluent.com
- Store Location: H.No:8-1-284/OU/37, Opp.Western Plaza, OU Colony, Shaikpet, Hyderabad, Telangana-500008, India
Frequently Asked Questions
How can I contact your customer support team?
You can reach us via email at contact@skinluent.com or call us / WhatsApp on +91-8977030050 between 10 AM – 6 PM (Mon–Sat).
What is your response time?
We usually respond to emails and form queries within 24–48 business hours. Call support is available for immediate help during working hours.
Do you offer support on weekends or public holidays?
Our email support is available on weekends but may take slightly longer to respond. Phone support is closed on Sundays and public holidays.
I received a damaged/wrong product. Whom do I contact?
We’re sorry! Please email us at contact@skinluent.com with your order number and a photo of the product within 48 hours of delivery.
Where can I check my order status?
You can track your order from the My Orders section after logging into your account. We also send tracking updates via email and SMS.
Can I modify or cancel my order?
Orders can only be modified or canceled within 1 hour of placing them. Please contact our support team immediately for assistance.
I need help with a refund or return.
Please visit our Return & Refund Policy page or contact us directly. Make sure to initiate returns within 7 days of delivery.
Do you ship internationally?
Yes, we ship internationally