Privacy policy

Last updated: May 26, 2025

Skinluent ® (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you interact with our website, products, and services.

1. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Name, age, gender, date of birth.

• Contact Data: Email address, phone number, billing and shipping address.

• Transaction Data: Payment details (processed securely via third-party providers), purchase history.

• Account Data: Login credentials, preferences, saved items.

• Usage Data: IP address, browser type, device information, pages visited, interactions with our website.

• Marketing & Communication Data: Your preferences in receiving marketing materials.

• Sensitive Personal Data (only if provided): e.g., skin type, allergies or health-related preferences (collected strictly with your consent).

1A. Skin Analysis Data

When you use our AI-Powered Skin Analysis, we may additionally collect:

• A selfie/photo you upload.

• Your responses to the skin questionnaire (e.g., concerns, lifestyle inputs, preferences).

How this data is handled:

• Your photo is analyzed in real-time to generate cosmetic skincare insights and is not stored or shared unless you explicitly consent.

• Questionnaire responses may be stored only to provide tailored product recommendations or improve our services.

• All Skin Analysis data is processed securely in accordance with this Privacy Policy.

• The Skin Analysis tool is for cosmetic and informational purposes only and does not provide medical or dermatological advice.

2. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: For marketing communications, cookies, and collection of sensitive personal data.

• Contractual Necessity: To process orders, payments, shipping, and customer support.

• Legal Obligation: To comply with tax, accounting, and regulatory requirements.

• Legitimate Interests: For analytics, service improvement, fraud prevention, and ensuring platform security.

3. How We Use Your Information

We use your personal data to:

• Fulfil and deliver your orders.

• Provide customer care and respond to inquiries.

• Improve our products, website, and services.

• Personalize your shopping experience.

• Send updates, offers, and promotions (only with your consent).

• Prevent fraud, abuse, or security risks.

• Comply with applicable laws and regulations.

4. Sharing of Data

We do not sell your personal data. We may share it only with:

• Service Providers & Vendors: Shopify (hosting & checkout), logistics partners, payment gateways, analytics and marketing partners.

• Legal Authorities: If required by law or government request.

• Business Transfers: In case of a merger, acquisition, or restructuring.

Each third party is contractually bound to process your data only as instructed and with adequate security.

5. Data Retention

We will retain your personal data only as long as necessary for the purposes outlined in this policy:

• Order and transaction data: 7 years (for tax and legal compliance).

• Account and profile data: As long as your account remains active.

• Marketing data: Until you withdraw consent or unsubscribe.

• Sensitive personal data: Retained strictly for the duration of consented use.

After the retention period, data will be securely deleted or anonymized.

6. Security Practices

We implement reasonable security practices as required under Indian law, including but not limited to:

• Encryption of sensitive data during transmission and storage.

• Firewalls, intrusion detection, and anti-malware protection.

• Role-based access control and employee confidentiality agreements.

• Regular audits and vulnerability assessments.

However, no method of transmission or storage is 100% secure. You share data at your own risk.

7. International Data Transfers

As we use Shopify and global service providers, your data may be transferred and stored outside India. Such transfers comply with applicable laws and use safeguards such as Standard Contractual Clauses.

8. Children’s Privacy

Our services are not directed to children under 18 years. We do not knowingly collect personal data of minors. If we discover such data, we will delete it promptly. Parents/guardians may contact us to request removal.

9. Your Rights

You have the following rights regarding your personal data:

• Right to access, correct, or update your data.

• Right to withdraw consent at any time.

• Right to restrict or object to processing.

• Right to data portability.

• Right to deletion (subject to legal exceptions).

• Right to appeal if a request is denied.

You can exercise these rights by contacting us at contact@skinluent.in

10. Grievance Officer / Data Protection Officer

In compliance with the IT Act (SPDI Rules) and DPDP Act, Skinluent ® appoints a Grievance Officer:

Name: Inamullah Md
Email: contact@skinluent.in
Phone: +91-8977030050
Address: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Hyderabad, Telangana-500008

The Grievance Officer will acknowledge and resolve complaints within timelines prescribed by law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via:

• Email (if you are subscribed), and/or

• A prominent notice on our website.

Please review this policy periodically.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, contact us at:

📧 Email: contact@skinluent.in
📞 Phone: +91-8977030050
📍 Address: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Hyderabad, Telangana-500008